Yes - your payment is 100% safe since you are not paying to the providers or tutors directly. Your payment will be with EduBow and will be released only after you receive full-service delivery from the provider selected. If there is any quality or timeline dispute from the provider side, we will refund your booking subject to thorough checking from our end.
Yes - We’ll disclose tutor or provider details to you only after booking is done. You can then discuss your tutoring requirements with them directly or through our platform. However, no contact details will be available before booking. If you have any doubts about the service before booking kindly click on "Send Enquiry" button with each service listing and it will be forwarded to the provider.
If you are not satisfied with the quality of the work delivered or if you have received incomplete work, you can always ask the provider to correct the same. The provider will try to satisfy with their best skills and knowledge. Please do not release money till you receive full work delivery with your satisfaction. Edubow will mediate if there is a genuine delivery issue and try to get an amicable solution. If after service delivery you do not respond within 3 days money will be paid to the provider.
No - this is something which is not allowed and not recommended also. If you pay them directly then we’ll not be able to help you in case of any dispute. Also, most of the tutors or providers will not work directly without any advance payment. So there is a risk from both sides. We do not allow such members to transact in our platform who proposes direct payment.